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Process Consulting Services (ITIL® , ISO & COBIT)

Elitser’s Process Consulting Services (ITIL, ISO) enable organizations to improve and optimize their business and delivery processes through adoption of industry best practices and experiences. These services subscribe to a number of industry standards to guide process driven initiatives, such as TQM, ISO 9001, ISO 27001, ISO 22301, ISO 20000, ITIL and COBIT. The Process Consulting Services focuses on delivering Process solutions for optimizing, governing, aligning, managing, controlling, operating and securing customer organizations’ business and IT functions. The delivery methods are based on extensive research and experience and provide a strong framework to guide and implement process solutions to address various pain areas across the organization. This is further supported by an unmatched breadth of industrialized capabilities and operating models including methods, tools and metrics.

ITIL® Consulting Services

 ITIL® is the de facto best practice guide for IT Service Management (ITSM). Elitser’ s ITIL Consultancy will prepare you for the implementation and adoption of ITIL best practice principles within your organization.

Benefits for your organization:

  •  Effective integration of IT strategy with corporate strategy
  •  Increased customer satisfaction
  •  Improved management and control of IT services
  •  ROI – improvements in IT service delivery and support
  •  Continual Service Improvement programs in place to ensure IT services remain aligned to business  requirements

Businesses increasingly view IT as a service- rather than technology-centric organization. As such, they are looking for ways to enhance the quality of service IT provides. Elitser IT Infrastructure Library (ITIL) Process and Procedure Implementation service can provide a roadmap to IT service excellence.


ISO Compliance Consulting Services

ISO 20000 Certification and Compliance

ISO/IEC 20000:2011 (ISO 20000) is the leading International Standard for IT Service Management. The Standard, which was released in 2005 and updated in 2011, is based on the IT infrastructure library (ITIL®) best practice framework and is designed to allow organisations to demonstrate excellence and prove best practice in IT service management. We can assist organisations to comply and certify with this Standard and is particularly skilled at integrating the management system requirements with other Standards such as ISO 9001, ISO 27001 and ISO 22301.
Our ITSM consultants provide a pragmatic, well-structured service, focused on achieving results and will help you to define and plan the integration, implementation and management of your IT services following the ITIL service management lifecycle. Our team of ITSM consultants ITIL consultancy includes development of your service strategy, assessment, implementation and continual service improvement.

ISO 27001 Certification and Compliance

ISO 27001 is an Information Security Management System (ISMS) published standard which formally specifies a management system that is intended to bring information security under explicit management control, including the use of classification and labeling.
Elitser solutions helps organizations become ISO 27001 certified by ensuring they comply with the formal requirements around the handling and management of information. Elitser ensures that information contained in Microsoft Outlook® and Office® are classified and labeled to prevent inadvertent data loss. The solution limits how information is distributed and handled, making certain email and documents are classified, managed and controlled in compliance with ISO 27001, and 27002 for ISO audits.

ISO 22301  Certification and Compliance

Elitser is adept at providing advice and guidance on all stages of the Business Continuity Management (BCM) lifecycle, from conducting a business impact analysis and risk assessment through to developing strategies and the implementation and testing of robust business continuity plans.

Reach Us

: +971(4) 454 2741
: info@elitser-me.com

: +971(4) 454 2741
: support@elitser-me.com

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