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MedNet is an international provider of managed healthcare services. Owned by Munich Health, the health segment of the world’s largest re-insurer, Munich Re, the company’s Middle East operations span the GCC countries, Jordan, Kurdistan, Greece and Cyprus. MedNet’s core business is with health insurance providers, for which it offers end-to-end managed healthcare solutions. For example, if an individual took out a health insurance policy with one of MedNet’s customers, MedNet would provide all of the back-office functions, from payment decisions to medical consultations.

MedNet says that its services go far beyond the provision of administrative services. The company employs its own medically trained professionals to advise doctors on a case-by-case basis, as well as a dedicated claims team,

which adjudicates on claims paid out by its customers. Other services it offers include product design, pricing support, medical risk evaluation, medical management, healthcare provider management, training and consulting services.

In the pursuit of top-quality healthcare, Zulekha Hospital enrolled Elitser Technologies to help implement ITIL best practices and gain certification for the world’s most trusted approach to IT service management.

A normal business may see much sense in improving the service management of its IT department. If the improvements increase IT’s efficiency, reduce costs and minimise downtime, ROI is easily measured. However, in a hospital’s case, much more is at stake.When a hospital’s IT system impacts the way in which doctors treat and care for their patients, real lives depend on the IT department’s ability to perform under pressure.


Such was the thinking behind Zulekha Hospital’s decision to implement the Information Technology Infrastructure Library’s (ITIL) best practices, and gain ISO 20,000 certification for process management. Adhering to ITIL best practices is the most widely accepted approach to IT service management in the world, and achieving the ISO 20,000 certification that measures these practices proves that the organisation’s IT team really does run itself to the best possible standards.

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