ISO/IEC 20000-1:2011 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfill agreed service requirements.
Some of the benefits of implementing the ISO 20000 standard are as follows:
ISO 20000 will bring your business benefits, including:
IT is essential for delivering business today. Increasingly questions are raised with regards to the compliance of IT services and meeting the requirements of businesses and customers. IT service management systems are a recognized solution to this problem. They help to demonstrate both internally and externally that a business is meeting best practice. ISO 20000 takes a comprehensive approach to IT service management and defines a set of processes needed to deliver an effective service.
We offer comprehensive services that will help you to achieve ISO 20000:2011 certification. We provide assistance to
In addition to consulting, we provide following training:
Elitser provides end-to-end handholding, guidance, and facilitation through periodic consulting for achieving the ITIL process implementations leading to ISO 20000:2011 Certification.
ISO 27001 is the world’s most popular standard for information security. It is applicable for industries where information systems play critical role in operations or business. The aim of ISO 27001 standard is to protect information security through implementation of applicable controls. ISO 27001 is an Information Security Management System (ISMS) standard. It specifies requirements for an ISMS.
How it benefits the organization
Our consultants are qualified ISO 27001 Auditors and Lead Auditors with many years’ experience of delivering information security services.
ISO 27001 consultancy services include:
Elitser provides assistance in the implementation of the ISO 27001 framework. With a team of experienced information security professionals who are also ISO 27001 certified Lead Implementers and Auditors, we have an in depth understanding of the standard. Our implementation strategy is based on a phased approach:
We bring a complete set of training, and consulting services to our client. We always explore new means of executing a task which helps to improve organization processes and operational performance with minimizing company cost. We always focus on quality consultancy, performance level and customer satisfaction level. Our consultants are having experience in a wide variety of industries.
Without doubt, ISO 9001 is the world’s most popular business model. The standard ISO 9001 defines the procedures and processes implemented by a company in almost all its activities.
ISO 9001 is not a standard for products but a standard for procedures. It is a business organization standard for quality.
The standard ISO 9001:2008 has universal use for all types of organizations and businesses. However, it is shaped differently, so that it applies in each case, depending on the company size and sector of activity.
Certification that the Quality Management System, implemented by a company or organization, complies with the requirements of standard ISO 9001:2008.
Immediately after installation of Quality Management System, a certification audit from an independent Notified Certification Body is taking place. After the successful audit, the certificate ISO 9001:2008 is issued for the company.
The certificate is valid for 3 years after the first version. Every year for the next two years an annual audit of supervision is made by the Certification Body. After three years an audit for renewal is taking place and the certificate is re-issued (if the relevant requirements are met) and it is valid for the next three years, following the procedures above for periodic surveillance audits. Note that the number and frequency of audits depend on the size, scope, complexity of activities and different locations of an enterprise.
Meeting the requirements of the standard contributes to:
Our company, having considerable experience in implementing and certifying quality management systems, can provide a comprehensive support package that includes:
Elitser has extensive experience in implementing ISO 9001:2008, ISO/IEC 20000-1:2011 and ISO 27001:2005 systems for various types of industries. The methodology adopted has been fine-tuned with experience in order to deliver the maximum benefits to our customers.
The Scope of Our Work could include the following:
Our 10 Step Approach to ISO 9001:2008 Certification: