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ISO Consulting

ISO 20000:2011

ISO/IEC 20000-1:2011 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfill agreed service requirements.

Benefits of ISO/IEC 20000:2011

Some of the benefits of implementing the ISO 20000 standard are as follows:

  • Provides the organization a platform to organize current IT services into a formal framework
  • Provides assurance to stakeholders and more importantly clients for the management of IT services
  • Helps align and integrate the IT Services with the overall business strategy
  • Brings your organization to compliance with legal, regulatory, and statutory requirements – attain ISO 20000 certification; compliance with internationally recognized ITIL framework
  • Market differentiation due to positive influence on company prestige
  • Increases vendor status of your organization
  • Increase in overall organizational efficiency and operational performance
  • Minimizes internal and external risks to service continuity
  • Provides a process for Information Technology Governance
  • ISO 20000 will optimise your IT infrastructure and reduce riskISO 20000 will ensure you stay ahead in today’s online world. Your business needs to meet with the increasing client and business demands for consistent, quality and cost effective IT services.

ISO 20000 will bring your business benefits, including:

  • Reduce risk, cut costs and generate higher profit
  • Improved efficiency, reliability and consistency of IT services
  • More focused and consistent documentation processes
  • Increase managerial control and responsibilities, increasing ownership
    Methods to measure and evaluate performance, processes and practices, providing more structured   opportunities for continual improvement
  • ISO 20000 will help you set up transparent and optimized IT service management systems
  • ISO 20000 will enhance and strengthen IT management and control
  • Ensure your company meets with the high demands of IT governanceISO 20000 will align your IT service management with an overall business strategy and create a platform for effective business continuity management.
Ensure that your company’s IT systems are performing effectively

IT is essential for delivering business today. Increasingly questions are raised with regards to the compliance of IT services and meeting the requirements of businesses and customers. IT service management systems are a recognized solution to this problem. They help to demonstrate both internally and externally that a business is meeting best practice. ISO 20000 takes a comprehensive approach to IT service management and defines a set of processes needed to deliver an effective service.


ISO 20000:2011 – Services

We offer comprehensive services that will help you to achieve ISO 20000:2011 certification. We provide assistance to

  • Thoroughly review organization’s existing IT service management programs and systems (gap analysis)
  • Establish IT service policy and objectives
  • Identify documentation requirements
  • Provide resources for develop documents
  • Assist in Implementation
  • Train personnel Implement new programs such as internal audit and management review
  • Help you seek certification for ISO 20000:2011

In addition to consulting, we provide following training:

  • ISO 20000:2011 SMS overview training
  • Developing SMS documentation
  • SMS internal auditor training

Elitser provides end-to-end handholding, guidance, and facilitation through periodic consulting for achieving the ITIL process implementations leading to ISO 20000:2011 Certification.

Our Methodology:
  • Awareness Training
  • Gap Analysis
  • Documentation Design and finalization
  • Documentation
  • Implementation
  • Internal Auditor Training
  • Conduct of internal audit
  • Management Review Meeting
  • Review of Implementation
  • Pre-assessment audit
  • Stage 1 – certification audit
  • Stage 2 – certification audit
  • Award of ISO 20000-1:2011 certification Continual improvement of the system through value added consulting and training services

ISO 27000:20113

ISO 27001 is the world’s   most popular standard for information security. It is applicable for industries where information systems play critical role in operations or business. The aim of ISO 27001 standard is to protect information security through implementation of applicable controls. ISO 27001 is an Information Security Management System (ISMS) standard. It specifies requirements for an ISMS.

How it benefits the organization

  • Information security is becoming a mandatory requirement for doing business with international clients
  • ISO 27001:2013 is universally recognized and hence helps in getting new clients
  • Preparedness to plan for disasters and be operational even periods of disruption
  • Improved Information Security
  • Certification increases the Customer’s confidence in Supplier’s Information Security systems
  • Regular assessments ensure the organization continually uses, monitors and improves their processes
  • Employee involvement and thus commitment
  • Improved Information Security awareness throughout the organisation.Information is a business critical asset. But the security of that asset is often overlooked, which is why over 80% of security breaches come from within the organisation as a result of poor policy, procedures and staff awareness training.That’s why organisations are exploring the benefits of complying or certifying to ISO 27001. This standard provides a baseline minimum set of controls which cover the people, places and process requirements you need in order to provide staff, suppliers and customers with confidence in your data security. Certifying to the standard can give a real competitive edge in today’s technology led environment and we have a proven track record in taking companies through the process to successful accreditation.
ISO 27000:20113- Services

Our consultants are qualified ISO 27001 Auditors and Lead Auditors with many years’ experience of delivering information security services.
ISO 27001 consultancy services include:

  • Gap Analysis
  • Risk Assessment
  • Risk Remediation/Treatment Plans
  • Statement of Applicability (SOA)
  • Policy Development
  • Staff Awareness Training
  • Management Presentations
  • Pre-certification Audits to ISO 27001
ISO 27001 implementation Consulting
What & Why?
  • Having a systematic approach to information security is the key to its success in any kind of an organization. A systematic approach- which your auditors use, helps to anticipate threats to your organization’s information assets, and develop plans to mitigate them. The best policy to follow in such a case is to adopt internationally accepted best practices instead of “reinventing the wheel.” ISO 27001 is the most universally accepted standard for Information Security the world over.
  •  ISO/IEC 27001 is the only auditable international standard which defines the requirements for an Information Security Management System (ISMS). The standard is designed to ensure the selection of adequate and proportionate security controls based on the risks the organization is exposed to.
  • This helps implementing organizations to protect your information assets by eliminating vulnerabilities. It gives confidence to any interested parties, especially your customers. It is great tool for the identification of and compliance with applicable regulations. The ISO standard 27001 brings consistency in the entire organization’s approach to information security making it highly manageable, whatever be the scale of operations. The standard adopts a process approach for establishing, implementing, operating, monitoring, reviewing, maintaining, and improving the ISMS.

Elitser provides assistance in the implementation of the ISO 27001 framework. With a team of experienced information security professionals who are also ISO 27001 certified Lead Implementers and Auditors, we have an in depth understanding of the standard. Our implementation strategy is based on a phased approach:

  • Phase 1: Gap Analysis – Elitser security professionals will conduct an analysis of gaps in your current system against the requirements of ISO 27001 including a physical security review. The observations will be compiled into a report defining your level of compliance and will be used to consolidate the risk treatment plan for the compilation of the Control Implementation Strategy.
  • Phase 2: Risk Assessment – This is the most crucial phase of the implementation, wherein an asset register containing all the information assets of the organization is built. This involves meetings and discussions with the key stake holders of your organization. A comprehensive risk assessment is then conducted on the critical information assets, based on which appropriate controls to mitigate the identified risks are selected.
  • Phase 3: Risk Treatment – During this phase Elitser will formulate a strategy for the implementation of the controls selected in the previous phase. Also during this phase all the documentation pertaining to the ISMS will be developed. This will include the formulation of Information Security Policies & various procedures supporting the policies. The policies and procedures address the risks identified during the risk assessment phase.
  • Phase 4: Control Implementation – The implementation roadmap, which is the outcome of the previous phase will guide your organization’s team in the implementation of the identified controls. During this phase Elitser consultants will advise and guide the implementation team.
  • Phase 5: ISMS Readiness Review – This phase will review the readiness of the client to achieve ISO 27001 certification. Elitser will guide and prepare the client’s audit team to conduct internal audits. The audit results will be evaluated and gaps, if found will be closed by your implementation team with guidance from Elitser consultants.
  • Phase 6: Certification audit – Finally, you will face the certification body’s team of auditors. Elitser consultants will hand hold your team during the audit. We will assist you in the closure of any Non Conformities or observations noted by the external auditors and help you in achieving the ISO 27001 certification.Why ElitserWe bring a complete set of training, and consulting services to our client. We always explore new means of executing a task which helps to improve organization processes and operational performance with minimizing company cost. We always focus on quality consultancy, performance level and customer satisfaction level. Our consultants are having experience in a wide variety of industries.
Why Elitser

We bring a complete set of training, and consulting services to our client. We always explore new means of executing a task which helps to improve organization processes and operational performance with minimizing company cost. We always focus on quality consultancy, performance level and customer satisfaction level. Our consultants are having experience in a wide variety of industries.

ISO 9001

What is ISO 9001?

Without doubt, ISO 9001 is the world’s most popular business model. The standard ISO 9001 defines the procedures and processes implemented by a company in almost all its activities.
ISO 9001 is not a standard for products but a standard for procedures. It is a business organization standard for quality.

Who is concerned?

The standard ISO 9001:2008 has universal use for all types of organizations and businesses. However, it is shaped differently, so that it applies in each case, depending on the company size and sector of activity.

Quality Certification ISO 9001
  • What it is?

Certification that the Quality Management System, implemented by a company or organization, complies with the requirements of standard ISO 9001:2008.

  • How to certify a business?

Immediately after installation of Quality Management System, a certification audit from an independent Notified Certification Body is taking place. After the successful audit, the certificate ISO 9001:2008 is issued for the company.

  • For how long is valid?

The certificate is valid for 3 years after the first version. Every year for the next two years an annual audit of supervision is made by the Certification Body. After three years an audit for renewal is taking place and the certificate is re-issued (if the relevant requirements are met) and it is valid for the next three years, following the procedures above for periodic surveillance audits. Note that the number and frequency of audits depend on the size, scope, complexity of activities and different locations of an enterprise.

What are the benefits for a company?

Meeting the requirements of the standard contributes to:

  • Better organization and management of the firm
  • Develop a good business policy and objectives for present and future
  • Optimizing organizational structure
  • Optimizing the operation of all work “one to one” implemented in business
  • Establishing rules of operation and joint working for all staff involved in a clear and documented way
  • Improved quality of offered services for greater customer satisfaction
  • Implementing quality control for the processes.
  • Improving collaboration with customers – suppliers through the establishment of defined and commonly accepted rules.
  • Development and commitment of staff through ongoing education and information
  • Troubleshooting and resolving chronic problems
  • Implementation of improvement system through the expertise resulting from the problems identified.
  • Reduction of the final operating costs (despite the cost for developing and maintaining the system), as a result of better organization and more efficient management of resources
  • Improve company image and market visibility through the notification of certification.
  • Strong competitive advantage for the company’s Marketing
  • Increased turnover and profits
What is the role of Elitser Technologies’ (ET).?

Our company, having considerable experience in implementing and certifying quality management systems, can provide a comprehensive support package that includes:

  • Study of the current way of working and diagnosis needs.
  • Analysis of business per segment or per each distinct task (process analysis under the terminology of the standard).
  • Determine criteria and methods of process control.
  • Develop documents (electronic or print).
  • Staff training.
  • Supervising the implementation of the requirements of ISO 9001.
  • Monitoring compliance with relevant records and evidence.
  • Writing quality manual and procedures.
  • Undertake all procedures until the final certification.
ISO 9001 – Services

Elitser has extensive experience in implementing ISO 9001:2008, ISO/IEC 20000-1:2011 and ISO 27001:2005 systems for various types of industries. The methodology adopted has been fine-tuned with experience in order to deliver the maximum benefits to our customers.

The Scope of Our Work could include the following:

  • Study of the present systems in the organizations
  • Identifying the relevant systems and processes that could form part of the ISO system
  • Determining the gaps and lacunae in the present system with reference to the requirements of the ISO standards
  • Drawing up time-bound plans to bridge the gaps
  • Training a group of team leaders in the organization on the ISO methodology
  • Preparation of all required documentation to suit the Standards
  • Arranging and coordinating with reputed accredited certification bodies for systems audit and certification… and more.
ISO 9001:2008 Quality Management Services (QMS)

Our 10 Step Approach to ISO 9001:2008 Certification:

  • Step 1: Awareness Training
  • Step 2: Quality Policy & Objectives
  • Step 3: Gap Analysis
  • Step 4: Documentation / Process Design
  • Step 5: Documentation / Process Implementation
  • Step 6: Internal Audit
  • Step 7: Management Review Meeting
  • Step 8: Shadow Audit
  • Step 9: Corrective – Preventive Actions
  • Step 10: Final Certification Audit
Reach Us

: +971(4) 454 2741
: info@elitser-me.com

: +971(4) 454 2741
: support@elitser-me.com

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