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ITIL Help Desk & Asset Management

The best helpdesk software for your business

ServiceDesk Plus is a help desk software with integrated asset and project management built on the ITIL framework. It is available in 29 different languages and is used by more than 100,000 companies, across 186 countries, to manage their IT help desk and assets.

ServiceDesk Plus is available in 3 Editions

Standard
Self-Service Portal
Knowledge Base
Multi-site Support
SLA Management
Help Desk Reports
IT Project Management (Add-On)
Change Management (Add-On)
Professional
Help Desk Management
Agent based Asset Scanning
Software Asset Management
Asset Inventory Reports
Purchase & Contracts Management
IT Project Management (Add-On)
System Tools (Add-On)
Change Management (Add-On)
Enterprise
Incident Management
Asset Management
Problem Management
Service Catalog
Change Management
CMDB
IT Project Management
  • ITIL CMDB
    ITIL Service Catalog

    ITIL Incident Management
    ITIL Problem Management

    ITIL Change Management
    ITIL Features

  • IT Asset & Inventory Management
    Track Assets
    Asset Discovery

    Software License Management
    Software License Tracking
    Inventory Catalog

    Purchase Order Tracking
    Inventory Reports
    Contract Management

  • IT Project Management
    Self-Service Portal
    Knowledge Base
    Service Level Agreements
    Flash Reports
    Multi-site Support

    Custom Request Form
    Scheduler
    Help Desk Reports
    Automated Password Reset Tool
    Business Rules
    Help Desk Notifications

    Automatic Ticket Dispatch
    Help Desk API
    Email Commands
    Data Archiving
    Remote Control

  • Integrations
    OpManager Integration

    Applications Manager Integration
    Desktop Central Integration

    Mobile & PDA Integration
    Zoho Reports

Industries using ServiceDesk Plus

factsheet
Reach Us

Sales
: +971(4) 454 2741
: info@elitser-me.com

Support
: +971(4) 454 2741
: support@elitser-me.com

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