Elitser’s Process Consulting Services (ITIL, ISO) enable organizations to improve and optimize their business and delivery processes through adoption of industry best practices and experiences. These services subscribe to a number of industry standards to guide process driven initiatives, such as TQM, ISO 9001, ISO 27001, ISO 22301, ISO 20000, ITIL and COBIT. The Process Consulting Services focuses on delivering Process solutions for optimizing, governing, aligning, managing, controlling, operating and securing customer organizations’ business and IT functions. The delivery methods are based on extensive research and experience and provide a strong framework to guide and implement process solutions to address various pain areas across the organization. This is further supported by an unmatched breadth of industrialized capabilities and operating models including methods, tools and metrics.

ITIL Consulting :

ITIL® is the de facto best practice guide for IT Service Management (ITSM). Elitser’ s ITIL Consultancy will prepare you for the implementation and adoption of ITIL best practice principles within your organization.

Benefits for your organization:

  • Increased customer satisfaction
  • Improved management and control of IT services
  • ROI – improvements in IT service delivery
  • Continual Service Improvement programs in place to ensure IT services remain aligned to business requirements

ISO 20000 Consulting and Certification:

ISO/IEC 20000:2011 (ISO 20000) is the leading International Standard for IT Service Management. The Standard, which was released in 2005 and updated in 2011, is based on the IT infrastructure library (ITIL®) best practice framework and is designed to allow organizations to demonstrate excellence and prove best practice in IT service management. Elitser can assist organizations to comply and certify with this Standard and is particularly skilled at integrating the management system requirements with other Standards such as ISO 9001, ISO 27001 and ISO 22301.

Our ITSM consultants provide a pragmatic, well-structured service, focused on achieving results and will help you to define and plan the integration, implementation and management of your IT services following the ITIL service management lifecycle. Our team of ITSM consultants provide ITIL consultancy includes development of your service strategy, assessment, implementation and continual service improvement.

ISO 27001 Consultancy and Certification

ISO 27001 is an Information Security Management System (ISMS) published standard which formally specifies a management system that is intended to bring information security under explicit management control, including the use of classification and labeling.

Elitser helps organizations become ISO 27001 certified by ensuring they comply with the formal requirements around the handling and management of information.

Elitser designs processes and procedures that addresses the security vulnerabilities and risks associated with information generation and management for on premise and cloud. The processes limit how information is distributed and handled, making enterprises data/information classified, managed and controlled in compliance with ISO 27001, and 27002 for ISO audits.

ISO 22301 Consultancy and Certification

Elitser is adept at providing advice and guidance on all stages of the Business Continuity Management (BCM) lifecycle, from conducting a business impact analysis and risk assessment through to developing strategies and the implementation and testing of robust business continuity plans.