ITIL Help Desk & Asset Management
Intelligent Unified Service Management
A comprehensive solution combining IT service management, asset management, and CMDB with enterprise-wide capabilities. Infuse intelligence into your practices with proprietary AI and modern GenAI integrations.
Full Stack ITSM
Incident Management
Reduce outages and manage the complete life cycle of IT tickets.
Asset Management
Optimize utilization and ensure license compliance.
Project Management
Manage resources and integrate projects with requests.
Problem Management
Analyze root causes and reduce repeat incidents.
CMDB
Visually build relationships between CIs and analyze impact.
Service Catalog
Showcase services with custom SLAs and approvals.
Change Management
Streamline approval and implementation workflows.
Enterprise Service
Extend ITSM to HR, finance, and facilities.
AI-driven ITSM
Generative AI
Improve experience with GenAI-powered support.
Microsoft Copilot
Let Copilot work alongside your technicians.
Virtual Agent
AI-augmented conversations.
Predictive Intelligence
Anticipate outcomes with AI.
Self-Service
Self-Service Portal
Easy request creation and progress tracking.
Live Chat
Real-time collaboration between tech and users.
Knowledge Base
Allow users to solve repeat incidents with known solutions.
Native Mobile Apps
iOS, Android, and Windows apps for service on the go.
Automation
Business Rules
Criteria-based actions on incoming requests.
Tech Auto-Assign
Automated ticket routing based on availability.
Smart Notifications
Custom email and SMS alerts at every step.
SLAs & Escalations
Ensure timely delivery with multi-level escalations.
Preventive Maintenance
Scheduled maintenance requests created automatically.
Email To Ticket
Automatic conversion and routing of email requests.
Request Life Cycle
Visual drag-and-drop ticket journey design.
Visual Change Workflows
Automated stages, updates, and approvals.
Workflow Automation
Complex processes turned into automated flows.
Asset Management
IT Asset Discovery
Import info with multiple scanning techniques.
IT Asset Tracking
Track hardware / software changes via scans.
Software Management
Manage deployment, utilization, and disposal.
License Management
Ensure compliance and optimize licenses.
Purchase & Contracts
Automated supplier interactions.
Inventory Catalog
Categorize IT products effectively.
Analytics
Native Reporting
Generate custom reports across modules.
Inventory Reports
Track key metrics and assets.
Insightful Reports
Deep analysis with drag-and-drop canvas.
Surveys
Launch surveys for request types.
ITSM Dashboards
Visualize data to uncover insights.
Product Advantage
Unified Console
Manage users and configurations from one place.
Rapid Launch
Deploy service desks in under 60 seconds.
Departmental Autonomy
Unique templates for every business unit.
Global Standards
Built-in best practices for global services.