SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

Features



Multi-channel Spport

Email, Phone, Portal, Social Media and the list keeps growing every day. Get one view of customer interaction irrespective of the communication mode they chose.

Request Tracking & Automation

Automates the process of creating, organizing, tracking requests into a seamless process..

Portal

Lets each division of your organization define their product or service specific configuration and work as independent units.

Account and Contact Management

Manage all your accounts and contacts with a multi-tenant architecture, and the ability to configure account-specific automations, SLAs, knowledge base, reports and much more. Deliver personalized service to all your customers.

Time Tracking and Billing

Track the time spent for all customers at one place. Use filters to drill down the time entries.

Reports , Dashboards and KPIs

Get to know every information of your help desk through intuitive & real time Reports & Dashboards.



Knowledge Base

Stop losing productivity on repetitive queries; Make first-call resolution a reality. Build your knowledge base easily, group solutions by topics to facilitate easier access.

Customer Portal

Deploy a customizable self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.

Live Chat

Enable real-time ticket management by collaboration and interaction between support reps and end users through the in-product live chat, and provide exceptional customer support.

Field Service Management

Provide quicker on-site services with the help of Zoho/Google Maps. Say goodbye to the challenges in managing support rep availability, and prevent unnecessary or cancelled trips to the field.

User Surveys

Create and schedule general surveys or surveys related to specific request types, and collect useful feedback to improve your customer support..

Request Life Cycle

Visually design the complete life cycle of a request with various statuses and transitions using a simple drag-and-drop canvas. Guide support reps efficiently through the request resolution process.



Mobile Access

Mobile access for Support Reps who need to access SupportCenter Plus via Smartphones. The Mobile Client is compatible with iPhone, Android, Blackberry and other smart phones.

Multi-language Support

Create and schedule general surveys or surveys related to specific request types, and collect useful feedback to improve your customer support.

Add-ons & Integrations

Lets applications in your organization talk to SupportCenter Plus and exchange data using SupportCenter Plus APIs.

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